Bus ticket agency

I use this service regularly, HOWEVER the mobile booking & website has continuously had glitches when booking a seat prior to the bus even coming close to the desired pick up spot. It a says “webleadtime X” meaning it’s unavailable. And I attempt to book hours prior.This has happened 3 times now. And 2 times in a row.After hours doesn’t answer the phone.And a certain lady in reception / admin is quite rude and unprofessional. For a seasoned adult I would expect better interpersonal skills. I could drop a name but will resist out of dignity.I sincerely hope upper management see this review and take action regarding the online front, as the online reliability is starting to look pathetic. Check the trend on the other reviews and phone calls by others.On a good note, kind drivers and business assets in good condition considering the traffic numbers using this service.

Waited for the 7:05am bus from Dunsborough and it never arrived - they wouldn't answer the phones either. I would have missed a flight if I couldn't get someone to drive me last minute. Highly recommend against relying on these guys.

My return trip from Busselton to Terminal 1, Perth Airport, was very comfortable and on time. The driver was extremely helpful and friendly. I will use this service again. Thank you.

Very interesting and the staff were excellent in directing us of the places of interest.

Traveling through the Midwest, quiet little Town.

Wonderful friendly staff who helped me complete the wildflower journey. Thanks Mullewa

The actual bus trip is great. Friendly, experienced, drivers but the online booking system is a nightmare, especially if you’re trying to book last minute. Their website needs a full update. I go regularly to and from the airport from dunsborough. I don’t know why they don’t have a pass system or something a bit more user friendly for regulars! Just a thought.

Great bus service taking me to the international airport on time . comfortable . Polite helpful staff when loading luggage .

Thank you to Buswest and Peter the driver who drove 25 x 10 year old boys to Bounce for a birthday party. Everyone had fun and the parents were happy they didn’t all have to drive out to the venue separately! Winners all round !

Website almost didn’t work, had to pay another $25 for my extra bag, didn’t send the confirmation email, the phone number they tell you to use for information doesn’t exist on weekends…Wondering why they bother telling people in replies to call the same phone number that is on google and their website, maybe give them other options.